Terms & Conditions

Note regarding accessories – Please read below for tips on what should be sent in if you are doing a repair, exchange or priority replacement exchange:

Repair or Replacement Exchange: Remove all accessories (including the battery, ac adapter and charger) and keep these items with you. If you do send them in, they might not be returned to you.

You can find a copy of the Manufacturer’s Warranty in your laser box. Here are some things that aren’t covered by the Manufacturer’s Warranty:

Common causes for moisture damage include:

• Being dropped in water or on a wet car floor
• Spilling liquid on the phone
• Rain, fog or mist droplets
• Leaving the phone on moist surfaces like countertops
• Body perspiration, which can cause the main circuit board to rust
• Water condensation caused by leaving the phone in the bathroom while taking a shower, or by leaving the phone in a vehicle overnight

Things you should know:

• Problems caused by moisture may not occur immediately
• Often corrosion will appear on the phone charging port
• Only Reps at a Koodo Service Centre can open your phone to check for moisture damage.

Physical Damage
If your laser is damaged due to neglect or abuse, it won’t be covered by the Manufacturer’s Warranty.